If you're not completely satisfied with your purchase, we want to make returns as easy as possible.
Our return policy lasts for 15 days. You are eligible for a return 15 days after receiving your products. If 15 days have passed since your purchase, unfortunately we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and with the labeling.
To complete your return, we need a receipt or proof of purchase.
Return Shipping Steps
1. Send us an email to firstname.lastname@example.org with the subject Return - Order No. so that we can provide you with the return instructions.
2. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your return.
3. Please allow up to 7 business days for us to receive and process your exchange or refund.
If you are approved, your refund will be processed and you will be able to get a credit that will be automatically applied to another product or to a gift card that you can redeem at any time.
Changes (if applicable)
We only replace items if they are faulty or damaged. If you need to exchange it for the same item, send us an email to email@example.com and send your item to:PMB 539 138 Winston Churchill Ave. San Juan, Puerto Rico, 00926 - 6013Gifts
If the item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you and can be used at any time.
To return your product, you must mail it to:PMB 539 138 Winston Churchill Ave. San Juan, Puerto Rico, 00926 - 6013
You will be responsible for paying your own shipping costs to return your item. Shipping costs are not refundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it takes for the exchanged product to reach you may vary.